Privacy Policy

1. Introduction

Kavain (“we”, “us”, or “our”) is committed to protecting the privacy of visitors to our website at www.kavain.com. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company name when you submit a contact form, request a quote, or request a sample
• Email address when you subscribe to our newsletter
• Any additional information you voluntarily provide in message fields

Automatically Collected Information

• IP address, browser type, operating system, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries, quote requests, and sample requests
• To send you newsletter updates you have opted in to receive
• To improve our website, products, and services
• To analyse website usage and trends
• To protect against fraud, unauthorised access, and other security concerns
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Third-party services that assist us in operating our website and conducting our business (e.g. email delivery, analytics), subject to confidentiality obligations
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and industry-standard application security controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies: Required for the website to function properly (e.g. security tokens, session management)
• Analytics cookies: Help us understand how visitors interact with our website so we can improve it

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Third-Party Services

Our website may use the following third-party services:

• Google reCAPTCHA: To protect forms from spam and abuse, subject to Google's Privacy Policy
• Email delivery services: For delivery of form submissions and newsletters

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: