Question 1

What is your minimum order quantity?

Accepted Answer

Our standard MOQ is 1 kg for all product types including instant kava powder, traditional grind, and oleoresin extracts. Volume discounts are available from 5 kg and above, with tiered pricing for larger recurring orders.

Question 2

How do I request wholesale pricing or a quote?

Accepted Answer

You can use our online quote builder on the Products page to select products, quantities, and shipping preferences for an instant estimate. Alternatively, contact our sales team directly at sales@kavain.com for custom pricing on larger volumes.

Question 3

What payment terms and methods do you accept?

Accepted Answer

We accept bank wire transfer, and can accommodate standard NET 30 terms for established accounts. For new customers, we typically require payment in advance for the first order. Contact our sales team to discuss terms for your specific needs.

Question 4

Do you offer volume discounts?

Accepted Answer

Yes. Orders of 5 kg or more qualify for bulk pricing, with increasing discounts at higher volume tiers. We also offer preferential pricing for long-term supply agreements and recurring orders. Request a quote for volume-specific pricing.

Question 5

Do you offer samples?

Accepted Answer

Yes, we provide sample kits for qualified B2B buyers including manufacturers, formulators, and distributors. Samples are available across our full product range. Use our contact form to request a sample and our team will arrange shipping.

Question 6

What products do you offer?

Accepted Answer

Our product range includes instant kava powder (water-soluble, fine-milled), traditional grind kava (whole root powder, 6-8% kavalactones), and kava oleoresin paste extracts in three concentrations: 70%, 75%, and 80% kavalactone content. All products are sourced exclusively from noble kava cultivars.

Question 7

Do you offer white label or private label solutions?

Accepted Answer

Yes, we offer full white label and private label services including custom packaging, branding, and product labelling to your specifications. We can also develop custom formulations and blends tailored to your market requirements.

Question 8

Can you develop custom kava formulations?

Accepted Answer

Yes. Our team can work with you to develop custom formulations, including specific kavalactone profiles, particle sizes, and extract concentrations. Whether you need a unique blend for beverages, supplements, or topical applications, we can tailor our products to your specifications.

Question 9

What is included in your Certificate of Analysis (CoA)?

Accepted Answer

Every batch ships with a comprehensive CoA detailing: HPLC kavalactone profiling (individual and total kavalactone percentages), chemotype identification, heavy metal analysis (lead, arsenic, cadmium, mercury), microbial testing (total plate count, yeast, mould, coliforms, E. coli, Salmonella), and pesticide residue screening.

Question 10

How do you test kavalactone content?

Accepted Answer

We use High-Performance Liquid Chromatography (HPLC) to identify and quantify all six individual kavalactones in each batch. This determines the chemotype, total kavalactone percentage, and ensures batch-to-batch consistency. HPLC results are included in every Certificate of Analysis.

Question 11

Do you test for heavy metals, microbes, and pesticides?

Accepted Answer

Yes. Every batch undergoes third-party laboratory testing for heavy metals (lead, arsenic, cadmium, mercury), microbial contamination (TPC, yeast, mould, coliforms, E. coli, Salmonella), and pesticide residues. Results are documented in the CoA provided with each shipment.

Question 12

What certifications do your facilities hold?

Accepted Answer

Our processing facilities hold ISO 22000:2018 (Food Safety Management), ISO 9001:2015 (Quality Management), HACCP (Hazard Analysis Critical Control Points), and Kosher certification. These certifications cover our harvesting, dehydration, and extraction operations.

Question 13

Do you only source noble kava varieties?

Accepted Answer

Yes. Kavain exclusively sources and supplies noble kava cultivars — varieties with centuries of safe traditional use and balanced kavalactone profiles. Noble kava is recommended by the Codex Alimentarius for human consumption. We never source or sell tudei (non-noble) varieties.

Question 14

What are your standard lead times?

Accepted Answer

Standard orders ship within 2-3 weeks from our Fiji processing facility. We maintain buffer stock for recurring customers to ensure reliable year-round supply and can expedite orders when needed.

Question 15

What shipping methods are available?

Accepted Answer

We offer sea freight (4-6 weeks transit) and air freight (5-10 days transit). Sea freight is the most cost-effective option for large orders, while air freight is available for urgent or smaller shipments. Our team will recommend the best option based on your order size and timeline.

Question 16

Which regions do you ship to?

Accepted Answer

We ship worldwide, with established distribution channels across North America, Europe, Asia Pacific, and Oceania. Our logistics team handles all export documentation, customs clearance support, and regulatory compliance for international shipments.

Question 17

How should kava products be stored?

Accepted Answer

Kava products should be stored in a cool, dry environment away from direct sunlight, ideally below 25°C (77°F). Our products are packaged in food-grade, moisture-barrier packaging designed for long shelf life. Oleoresin extracts should be stored in airtight containers to preserve kavalactone integrity.

Question 18

Where is your kava sourced from?

Accepted Answer

Our kava is sourced from Fiji and Vanuatu — the two premier kava-producing nations in the Pacific. We work directly with farming communities in both countries, sourcing premium noble kava cultivars including Fijian Waka and Lewena varieties, and Vanuatu's renowned noble strains.

Question 19

What does 'vertically integrated' mean for your supply chain?

Accepted Answer

Kavain controls the entire supply chain from farm to finished product. We operate our own kava farms in Fiji alongside sourcing relationships with Pacific Island farming communities, run our own processing and extraction facilities, and handle quality testing, packaging, and global distribution. This ensures full traceability and consistent quality at every stage.

Question 20

Can you guarantee year-round supply?

Accepted Answer

Yes. We maintain buffer stock at our facilities and manage staggered harvesting schedules across multiple growing regions in Fiji and Vanuatu. This allows us to provide consistent, year-round supply to our customers, even during seasonal variations in harvest volumes.

Question 21

What sustainability practices do you follow?

Accepted Answer

We are committed to sustainable sourcing: working directly with farming communities to ensure fair compensation, supporting replanting programmes to maintain kava cultivation for future generations, and operating energy-efficient processing facilities. Our vertically integrated model minimises waste and transportation impact across the supply chain.

Frequently Asked Questions

Ordering & Pricing

Samples & Products

Quality & Testing

Shipping & Distribution

Sourcing & Supply Chain

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